Proactive Management: Pool Business

In this episode of Mondays Down Under, hosts Lee and Shane discuss the importance of self-audits in business management, particularly in the pool industry. They emphasize the need for proactive management, effective communication with staff, and the value of customer feedback. The conversation covers practical tips for conducting audits and improving business operations, highlighting that small changes can lead to significant improvements. The episode concludes with a call to action for listeners to engage in self-audits and enhance their business practices.


Takeaways

Self-audits are crucial for understanding your business from an outsider's perspective.
Proactive management prevents issues from escalating and damaging your business.
Engaging with staff can lead to valuable insights and improvements.
Customer feedback is essential for enhancing service delivery.
Small improvements can significantly boost staff morale and efficiency.
Regular audits should be conducted to maintain business standards.
Lead by example to foster a positive work environment.
Communication with employees is key to understanding operational challenges.
Marketing strategies should align with your target audience's preferences.
Ignoring problems will not make them disappear; address them head-on.

Here https://courses.thepoolshopcoach.com.au/store


"Lead by example."
"Talk to your staff."
"Don't ignore the big things."


Chapters

00:00 Introduction and Seasonal Differences
02:44 The Importance of Quality in Business
05:19 Conducting a Self Audit
10:44 Proactive vs. Reactive Business Management
15:57 Engaging Staff for Improvement
21:34 Customer Feedback and Continuous Improvement
26:47 Final Thoughts and Call to Action

Transcript

Copy Transcript Copied

SPEAKER_05 0:53

I see business owners stick their head in the sand while the house around them is burning. And I can tell you, if you're gonna do that, you're gonna end up burn. If you just ignore what is blatantly obvious, it's not going to go away. Bit like the boogeyman or the the ghost in the corner of Rudy's ghost huntings, if anybody follows those. Choosing to ignore it, it is to your own detriment.

SPEAKER_01 1:28

Rama land a brew and have a lover too. We're fixing pools and having a brew. Chemistry, cats, and business yarns from backyards back. To resort lagoons, mate, no drama.

SPEAKER_05 1:46

Good afternoon, good evening, good morning, good night, good whatever time of the day it is. You are listening to Mondays Down Under on the Talking Pools podcast. And we are so grateful that you have joined us for today's episode. My name's Lee, and joining me is my fellow Southern Hemisphere neighbor, Shane from New Zealand. Hey Shane, how are you?

SPEAKER_02 2:09

I'm living the dream, Lee. Thank you for asking. How about yourself? How are you doing?

SPEAKER_05 2:14

Oh, well, for those on video, we'll see. I'm actually sitting here in a puffer jacket. It is damn cold. I do have my Ug boots on as well. And it is only nine days away from summer. So I do have to say though, obviously we're special on the so we're on the southern end of Australia, let's say. Or the southern half. I did just get off a Zoom meeting earlier with my northern country counterparts, and they are in singlet tops because it's so damn hot. So we've we're covering all realms of the uh seasons here.

SPEAKER_02 2:54

I think this is the first time I've seen you in a buffer, Jackie Lee recording. I don't even think you were wearing one in the winter time.

SPEAKER_05 3:00

I probably would have been wearing my woody in winter. In winter, I standardly have the heater on in my office and maybe even an electric blankie over my knees. Um, because it does get a bit on the chilly side. But yeah. Today I've just gone for the good old puffer jacket and a hot cup of tea to keep my hands warm.

SPEAKER_02 3:23

So nice. Are you a tea girl all the way or a coffee now and then? No. Look, I would actually.

SPEAKER_05 3:33

I'm 50-50. So I do like a really good coffee, but I'm coffee, I'm a coffee, what do they say? Snob. It's gotta be good coffee. None of that Herculated shit. Like, none of like don't mind a good quality instant coffee, but otherwise it's gotta be yeah, really good espresso. Almond melt cappuccino all the way. If it's yeah, I don't have decaf or um caramel swirl or whatever it is. Actually, I think that the big one probably in the US at this time of the year is is the pumpkin spiced latte. I think Starbucks do it. We don't have a Starbucks anywhere near here, but I hear it all on social media. I can't say I've ever tasted one and probably never want to. But no, just I have almond milk because it suits my stomach better than normal milk. Other than that, cappuccino, good quality coffee every time. But no, if I'm drinking tea, complete opposite, black, no milk, one sugar.

SPEAKER_02 4:41

Oh wow.

SPEAKER_05 4:42

So my coffee and my tea order are totally different.

SPEAKER_02 4:46

Yeah, you're very chalk and cheese there.

SPEAKER_05 4:48

Yep.

SPEAKER_02 4:49

Do you partake? Well, being British, I was brought up with the tea bag. So uh yeah, very, very common over there. But yeah, I think I've probably since I've been in this industry actually, I've diverted over to the coffee, you know, especially in the mornings. Yeah, yeah. Have um, you know, a flat white, for instance. But yeah, and yeah, coffee is such a big thing over in New Zealand as well.

SPEAKER_05 5:18

Coffee is very big here in Australia. Good, really good coffee. And if I do have the opportunity, I will buy a good coffee every morning if I could. So probably really glad that I now work from home and I can save that money every day. I do have a little coffee machine. It does go in the caravan occasionally, but tends to stay at home. So but I still can't make it as good as they make the baristas make it. Anyway, I figure.

SPEAKER_02 5:45

So today well, that's fair. I mean, you yeah, just saying like a barista, you know, you think people, it's how easy is it to make a coffee? Yeah, it's easy to make a coffee, but to know how to make a really good coffee, you know, you've got all that training and you're paying the price for a good coffee. You know, you can kind of relate that to the pool industry as well. Yeah, you can anybody can clean a pool at the end of the day, but to do it professionally and to actually know what you're looking for, any of the issues, you need that training as well. So absolutely.

SPEAKER_05 6:21

Yeah, the distance difference between a really good um Italian espresso um coffee versus instant cheap instant is the probably the same as a really good professional pool service technician versus a single pole cowboy, let's say. Okay. Reflecting back on the quality of business as we're talking about the quality of coffee, and that is when was the last time you did a self-audit on your business? I can tell by the look on Shane's face it hasn't been recent.

SPEAKER_04 7:07

BufferZone Systems are the pool and spa industry specialists with a complete range of software for pool shops, service companies, and commercial aquatic facilities. With more features and integrations than any other pool industry software, you really need to reach out for a one-on-one demonstration. Contact BufferZone today.

SPEAKER_05 7:29

Well, what is a self-audit? A self-audit is taking a step back from working at the coal face of your business and actually looking at your business and the services that you provide from an outsider's perspective. Sometimes it's hard to do ourselves. We're so entrenched in our businesses, we're not going to have that unbiased opinion or unbiased perspective when we're looking at our own business. But it's something that's really important. So even though that that perspective might be a little bit biased, still do it. Absolutely. But maybe go and ask others, ask your team members, ask your customers, ask your family and your friends to do a bit of an an audit on your business. And I think this is really important because so many businesses become reactive instead of proactive. And worse yet, I see business owners stick their head in the sand while the house around them is burning. And I can tell you, if you're gonna do that, you're gonna end up burnt. If you just ignore what is blatantly obvious, it's not going to go away. I think people like to live in that hope that if I ignore it, it will go away. Bit like the boogeyman or the the ghost in the corner of Rudy's ghost huntings, if anybody follows those. I'm one of those people that if I saw a ghost, I'd close my eyes and hope it would go away. But with business, it's not going to go away. If there is something that is damaging, that is detrimental to your business, and you are choosing to ignore it, it is to your own detriment. Do you get where I'm going there, Shane?

SPEAKER_02 9:20

I do, yeah. I can't I can't say I can relay that to my business, luckily. Your product? Yeah, well, I try to be as much as I can. Depends on a busy day I've had. But um I've I've certainly seen that in the businesses where I've worked. Um, and it's it's usually, I would say the worst part, and probably every employer's nightmare, is having that staff member that just isn't pulling its weight um for whatever reason. Maybe they just don't want to be there. And that leaves you in quite an awkward situation to be. Um, and that's someone that you know you you definitely can't just think sweep it under the rug, it will go away, maybe they'll leave. Um, because if that if they don't leave, then yeah, it can it it can really, really rip your uh business apart.

SPEAKER_05 10:17

Yeah, you really bring up an important topic there. Staff, if if you are living in fear that a staff member is going to leave and you don't do anything about it, and that staff member leaves, then let's say nothing ventured, nothing gained, if you had have had that conversation with them, sat down and said, Hey, look, I sense something's not quite right here, you don't seem happy. Is there something that I can do to address this? You're not, you might not stop it from happening, but you may. And that's probably a lot better than sticking your head in the sand and just ignoring that they're unhappy and they're unhappy in front of you. So being proactive and having those conversations. Or worse yet, you don't react to it. And that one bad apple can ruin the whole fruit bowl.

SPEAKER_03 11:11

Yeah.

SPEAKER_05 11:12

That one apple can actually destroy the culture of the team. If you're putting up with their bad behavior or maybe their substandard services, what's that saying to the rest of the team that you're accepting bad behavior or bad performance? And how is it going to affect them? They're going to go, well, why am I working so hard if this person's not and they're not being reprimanded for it? And it could actually make your good staff leave before that bad staff member. So it's really important to be proactive instead of reactive in those situations. And this really hits home for me at the moment because I'm working with a business and they are really struggling at the moment. They're going through quite a difficult situation. They've had some staff leave a few months ago, but the owner was not proactive and didn't staff their business accordingly. They saw winter as an opportunity to save some money on wages. And yeah, we all love to save money on wages, but at what expense? And for him, it's at the expense of his now summer season, because he now doesn't have staff that are trained ready to hit the ground running. If he hasn't invested money in actually doing good quality adverts in locations or on internet sites that are going to attract the right caliber of people to his business. So he's really set himself up for failure, not for success. So he stuck his head in the sand and he's now paying the price for it. So that's why I say don't put off the inevitable, don't bury your head in the sand. Hit things like this head on. How can I fix it? How can I make this situation better? And then go about making change. If you don't make change, nothing's going to get fixed, nothing's going to improve. Comes to all different areas of your business. Things like branding. Is your branding looking tired? Are your signs deteriorated and faded? And traveling around a big part of the Australian countryside, I definitely saw my fair share of that. And what is that saying about your business? Not only to your customers, but to your staff. Does it say we're a great business, we're so professional, we really care? When our branding is faded, deteriorated, barely readable, and maybe peeling badly? If you want your staff to look after the pools that they're looking after, look after their vehicles that they're driving, but yet you can't look after the signage of your business. Mixed messages here. So I think it's really important that you keep an eye on everything and what is the message that's being put out there by these little bits and pieces of your business. They may only be a segment, but they have an overall impact, and they're all giving a message. It might be how tidy your shop is. If you go into somebody's office and there is ship from one end of their desk to the other, and we've all been there, but what's that say? It says, yes, that person's probably busy, but it's like, are they organized? Do they have systems? Are they professional? Like, what is the message that's coming across from that? But worse yet, if that's something that faces the customer, whether it be the front counter of your shop, whether it be the corner in the shop where all the deliveries seem to get dumped on a busy day, or the empty cardboard boxes because you're halfway through unstacking decking a shelf, I should say, un unstacking boxes or unpacking boxes. But putting those products on the shelf, you've got way laid, you've gone off to do something else, and you haven't gone back to fixing it. What's that saying about your business? You want to think about your staff. Monkey see, monkey do. So have to have this conversation with a lot of leaders at times. Lead by example. If you want your staff or you expect your staff to look after their vehicles and clean their vehicles, what are you doing to help that happen? Do you give them a couple of hours on a Friday afternoon to actually clean their vehicle properly? Do you check their vehicle? Do you set an example with your vehicle and do the same thing? Because if they go to your vehicle to get something and it's a shit storm, you can bet damn well they're not going to look after their vehicle because it's like, well, he doesn't, why should I? And then how do you reprimand them for not looking after their vehicle when you don't? Same goes for holidays. If you don't want your staff to take holidays at a peak time of the year, you damn better hope that you and your management team are not. And somebody out there knows exactly who I'm talking to. So those are the sort of things you just really need to be aware of. So this is what I'm calling a self-audit. So I implore everybody in our listening land out there to look inward. Look at your business. Do that audit. Do an audit of yourself. Do an audit of your customer service experience. When was the last time you actually thought about how do we interact with our clients? What are our touch points with our clients? How are we delivering our service and what does it look like? What does it feel like to them? And where can we improve?

SPEAKER_02 17:05

I think as well is just just asking your staff as well, even though you're having an audit, you know, somebody outside the pip of the business looking in, you always want to get your employees feedback as well. Yeah. You know, because at the end of the day, you know, they're they're they're just as important in that business as much as you are. It's always good just to get that that opinion from somebody else which is doing that job consistently day in, day out. They may have a certain procedure that you haven't thought about, and it may actually be more beneficial and make your work more efficient. So definitely speaking to your staff on a lot more regular basis.

SPEAKER_05 17:47

Absolutely. Staff really appreciate being taken along on the ride of the business. Um, just like I've spoken about many, many times. So having those conversations and you actually said the words exactly as I was going to speak them myself, and that is talk to your staff. Do a one-on-one. When was the last time you actually sat down with a staff member and said, Hey, I really value your opinion? Tell me how you think we're doing. Where do you think we can improve? What can we do better? Do you have any ideas on how we can do that? Or how can I help you to achieve that? And then that gives them a real sense of involvement, of value, of appreciation that they're listened to and their opinion is valued. And then you can use that to improve things. And if you are getting them to get a sense of ownership in the things that you're implementing in your business, they're more likely to carry them out. So actually, when they're their ideas, they'll carry them out. When they're your ideas, some people don't like authority too much. So, yeah, involving them, absolutely. So sit down, do those one-on-ones, ask questions. Not so much like people think of 101s where you're sitting down and having a one-on-one with a staff member and you're talking about their performance. This is actually us turning the tables and them telling us about our performance. How am I performing as a boss, as a leader in this business? How is our retail store performing? How are your teammates performing? What do our customers think of us? Where can we improve and really get their opinion? The other thing you can do is actually ask a few of your key customers, maybe customers that have been with you for a while, or maybe actually customers that haven't been with you for too long, but have come from somewhere else. Why did they come to you? And what do they think of your service and how could you improve or how could you do things differently? Because maybe they've had a different experience that you could perhaps learn from.

SPEAKER_02 19:59

No, that's a very good point, actually, Lee, because we just picked up a new client, the company that they were using. The customer isn't quite sure what's happening, whether they've changed hands and they've got a new management team inside, and they're finding it very hard to get a hold of them and they're delaying their um their regular service work. So they've reached out to us. We were there yesterday just to go over things and explain to them what's needed. But I think that would that would make a good point, you know, with a client that wasn't actually they were happy with their previous service company, but now they've had to move for whatever reason. And yeah, I guess it would be good to just make that comparison between what you're doing and the previous company that they were happy with, because for the most part, you know, clients that come to you, you know, either they're they've given up on looking after their own pool or they've changed or they've moved into a new house, for instance. You know, you don't tend to see too many that have been happy with a pool company previously and has and have completely changed.

unknown 21:08

Yeah.

SPEAKER_02 21:08

So that's a good point, actually. I don't mind. Um yeah, yeah. A couple mums down the line that might try and pick their brain on that one, actually.

SPEAKER_05 21:15

Well, what you could do is you could do like a monkey survey. So my understanding is a monkey survey can you can ask about five questions and they're free. Like if you asked under the limit of the questions. You could also do a Google's Google form, but just if you've got Google Workspace, you can do a Google form. They're really easy. And you can give, like, you can even do a rate me one to ten or select from the drop-down menu or pick all that apply. There's so many things in there that you can do, really easy to work with and completely free as part of your Google Suite package. So you can use that to send out to a select group of clients. But I would even go one step further and actually let them know what you're doing. Hey, we're doing a bit of a self-audit. We're really looking for ways that we can improve our customer service delivery to you or the operations of our business. Please let us know what you think and whether you've got any ideas or where we could improve and see what they come back with. And I would ask a select group. I probably wouldn't do it to everybody. Maybe pick 10 or 20 customers just as a handful and let them know that you've handpicked them because you really value their opinion. And yeah, hopefully, again, taking them on that journey with you. So you might get some really insightful information. You might be doing things that you actually don't realize. It's funny, in life, we don't teach. To notice what's right in front of us. And I do this with businesses all the time, whereby they bring me in to spend some time in their in their business. And it's like, okay, now you tell me where we're going wrong, or you tell me where we could do with do with some improvement or some what our bottlenecks are. And so that's what I've done recently with a business is worked in it for a while, um, and made um helpful suggestions, implemented some changes and let them know where their bottlenecks are. And sometimes it's as simple as, in this case, one of the ones that I actually identified, well, there was a couple of easy ones that I identified. The placement of the phones. They were actually one of the phone for the retail store was in the main thoroughfare of the shop. So if somebody was on the phone, they were in the way, people couldn't get behind the counter. So the phone needed to be moved. Two, we needed cordless phones, not corded phones. So again, that's something that can be easily overcome. And the third thing was that their Microsoft Office software was not syncing across all of their computers. So not everybody was seeing the messages in the shared Outlook files. So again, something that they were just putting up with because it was just something that they saw every day, but they didn't see the bottlenecks that it was creating in the business and how it was making things difficult. And when you make when things are difficult, you avoid them or you it slows down the process. It's makes work less enjoyable. So yeah, trying to iron out those those lumps and make it smoother sailing can make all the difference. And like I say, something that somebody else is prepared to put up with when fresh eyes comes in, it's like, no, don't put up with this anymore. You don't realize the issues it's causing you or the annoyance that it's causing you and making work less enjoyable. So let's get rid of them.

SPEAKER_00 25:07

This week in Australia, swimwear brand Budgie Smuggler has stepped up in a major way, pledging $100,000 to support the Y Northern Territories Remote Pools Project. This funding keeps swimming pools operating in remote indigenous and outback communities, and will provide 18 months of free swim lessons across four communities spanning an area nearly twice the size of France. The program also strengthens local job opportunities, improves school attendance, supports elders' aqua classes, and helps maintain all seven existing remote community pools, with five more communities hoping to join. According to the Daily Telegraph, this positions remote swimming pools as essential health infrastructure rather than simple recreation, a shift that could influence future funding, grants, and learn to swim initiatives across the region. In the Northern Territory, one of the top end's most iconic natural swimming spots has shut down for the season. Lellian Falls, located sixty kilometers north of Catherine, has been closed to swimming as the wet season begins. More than fifty millimeters of overnight rain caused water levels to surge, and rangers warn that during wet season flows it becomes nearly impossible to keep the area free of saltwater crocodiles. Fast currents, flash flooding, and debris add to the danger. News.com.au reports the plunge pool is expected to reopen around May of twenty twenty six, or earlier if conditions improve. While not a man made pool, the closure still highlights how climate extremes are increasingly controlling access to popular swimming locations across Northern Australia. New drowning statistics from the Royal Life Saving Society Australia are also making headlines. The National Drowning Report for twenty twenty five reveals that individuals born overseas represent thirty four percent of all drowning deaths in the country. Many of these victims are new arrivals, having lived in Australia for five years or less, and are unfamiliar with local aquatic conditions. A large proportion of incidents occur while swimming, including at beaches, rivers, and harbors. The data is already being used to emphasize the importance of public pools and structured learn to swim programs as core safety infrastructure, particularly for multicultural communities. This reinforcing message pairs directly with the push to support remote and regional pools across the Northern Territory. Across the Tasman in New Zealand, officials are launching a new seasonal safety message. Fence first, fun follows. As the pre-summer rush begins, regulators are reminding homeowners that any pool forty centimeters or deeper is legally required to have a compliant safety barrier. Building consent is mandatory for installing pool fencing, and pool barriers must be inspected by local councils every three years. Building.govTE.NZ and multiple councils, including Upper Hut City, are pushing this message as temperatures rise and portable pools begin appearing in backyards again. For builders, property managers, and pool professionals, the campaign highlights the ongoing need to verify gates, latches, barrier height, and compliance timelines while educating homeowners on their responsibilities. That's your breaking news roundup from Australia and New Zealand.

SPEAKER_05 28:59

Sometimes simple improvements can make a big difference to your staff morale. A business that I worked with in Darwin have an ice maker in their warehouse for their service team. Like a big ice maker box that you would normally see in a bar or behind a bar in a pub or club. And the guys loved it because they could have icy cold water on hot days, and Darwin is very hot. And they could always have ice water. So great for staff morale. And so sometimes actually stopping and asking and staff, hey, what do you need? What can help you do your job better? Can really improve things for everybody. Self-audit. Remember? Self-and self-audit those bloody flies, dead flies and dust that are in the window of your shop on the windowsill. Please, everybody. They're there. I know they're there. I see them when I walk past. When I walk in your door, you need to clean them. That's not hard. Get the vacuum cleaner out.

SPEAKER_02 30:01

Yeah, that's pretty bad almost.

SPEAKER_05 30:04

These are the things that we become blind to. If something is there long enough that you walk past it every day, eventually you just don't see it anymore. I've tried really hard to do that with my kids and the dishes in their bedrooms that they used to hoard. And I just didn't matter how much I walk past that room, I still saw those dishes. Didn't quite work in that circumstance. But yes, in a place of business. And let's face it, how many times do all of us walk past this? Just not just me. It's not just you. It's every single staff member has walked past that fly that's in that front window and no one's done anything about it. Everybody thinks that somebody else will do it. Either that or they've all become blind to it. So and that is a good thing to do. I used to like to do that every now and then in our business. I'd just walk out of the shop and then walk in with fresh eyes. Okay, what do I see? What looks out of place? What looks good? What needs work? What needs dusting or flies backing? All of those things. And just do a bit of a self-audit as I walk through my shop to make sure that everything was looking as good as I wanted it to be. And yeah, that really made a difference.

SPEAKER_02 31:23

So would you say this would be a 12-monthly procedurally? 12 to 24 or something. Self-order all the time.

SPEAKER_05 31:35

Yeah. I like to do a let's call it a mini self-audit. So if we're talking about walking through your shop space or through your warehouse space or things like that, maybe your office, then that would be something that you would do on a weekly basis. But if we're talking about procedures, if we're talking about operations, then and involving the staff, then it's probably something I would do at least quarterly, where you would sit down and have that conversation with your team members. Maybe it's something you might do biannually, so twice a year, where you would get everybody together for pizzas and beers after work, something like that, where you could actually brainstorm and do it as a group, as a team environment would be a good idea. You might do it every six or maybe every 12 months with your clients. So especially if it's a time of the year where you've got a little bit of time, maybe a great thing to do coming into winter, to do that audit with your clients to see how over winter can you tweak your policies and procedures to up the ante on your customer service or maybe on your service delivery out in the field that you might be dropping the ball on. So yeah. Depends on what the audit is on. You can also audit your marketing. So is your marketing hitting your target market? Are you meeting them where they hang out? And actually auditing your marketing to see if it's giving across a message that is consistent with your brand. So is it actually representing Puck of Pools, for example? If your marketing is really, let's say, polished executive style marketing, but yet, as we see with your wonderful shirt and I know your signwriting and your logo, it's fun, it's a cartoon, it's bright. Those two messages don't align. So making sure that your marketing aligns with your brand. And like I say, meeting your market where they hang out. Because if your market hangs out on Facebook and you're advertising on X, the two might not meet.

SPEAKER_03 33:59

Yeah.

SPEAKER_05 34:00

Or if you're advertising in the newspaper, not that I think many people do that these days, but if you're advertising in the newspaper, yet nobody reads the newspaper anymore, you're not gonna hit your target market. So doing that sort of analysis or self-audit as well. But yeah. So you're gonna put the self-audit on your list to do next year, Shane?

SPEAKER_02 34:23

Oh, it's it happens every day, now Lee. Every day from Monday, it's gonna start, don't you worry. Can you can you sell do not self-audit? Can you audit a country? Uh can you or audit a company in another country, or do you need to physically be on site when you do your audit?

SPEAKER_05 34:45

No, actually, I have a um a questionnaire that I send out to people who inquire. So I'll get Rudy to put a link in the show notes for those that are interested. But I can do uh an audit basically from the information that people provide me with. So obviously, I'm not going to see the flies in the window unless you give me photos and they're of a high resolution and I can zoom in, and believe me, I do do that. But we can we can do a variety of things on online these days. So obviously it's not a deep, deep dive into your business, but it's an outsider's perspective on your operations, on how you're handling a leadership position, how the business is ran, maybe where there's some gaps, and and I can provide some assistance with that. So I will get Rudy to put a link in the show notes for the people out there that are interested in that. Or of course, you can always um follow me on socials or so Facebook, Instagram, uh it's the pool shop coach, and you should be able to find me because I'm the only one. So, but thanks, Shane. Well, I hope I've um inspired everyone out there, and you included, to do that self-audit on your business. It's something that's easy to do that can make a world of difference. And like I said, sometimes they're small things or sometimes they're big things. Definitely don't ignore the big things. If there's smoke, there's fire. And blocking your nose is not gonna make the fire go out. I'll leave you with that. Thank you. All right, guys. Well, thank you for listening. I hope you've got something out of today's episode. If you have any questions or any topic suggestions for us, we'd love to hear them and we'd love to hear from you. We really value your attention and the fact that you come and listen to us Natteron about anything and everything to do with the pool industry. So thank you for listening. Rudy takes uh emails at talkingpools at gmail.com um for your any of your suggestions and he'll pass them on to the appropriate host. But until next week, Shane, same bat sign, same bat channel. We'll see you then. Thanks, guys.

SPEAKER_02 37:11

See you later.