Talking Pools Podcast
If you’ve ever stared at a test kit like it personally insulted your family… welcome home.
Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact.
Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.
Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.
If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.
Talking Pools Podcast
The Ideal Customer? Good on you, Peter.
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In this episode of Talking Pools, the hosts celebrate Peter's contributions to the industry while discussing the characteristics of ideal clients in both retail and mobile pool services. They share personal anecdotes about challenging customer interactions, the importance of setting clear expectations, and strategies for managing difficult clients. The conversation emphasizes the need for effective communication and the balance between good and bad clients, ultimately highlighting the significance of client relationships in the pool service business.
takeaways
- Peter's legacy has significantly impacted the pool industry.
- The ideal client is one who trusts your expertise and pays on time.
- Retail and mobile services face different client dynamics.
- Setting clear expectations can prevent misunderstandings.
- Communication is key in managing client relationships.
- Difficult clients can be managed with clear boundaries.
- It's important to respect yourself and your business.
- Not all clients are worth keeping; prioritize good ones.
- 20% of clients often cause the majority of problems.
- Strategies like payment plans can improve client relationships.
titles
- Celebrating Peter's Legacy in the Pool Industry
- Understanding the Ideal Client for Pool Services
Sound Bites
- "Good on you, Peter."
- "What a f***ing waste of time."
- "That's our rant for the day."
Chapters
00:00
Introduction and Recent Travels
02:42
Ideal Clients in the Pool Industry
12:47
Challenges with Retail Customers
15:47
Customer Stories and Experiences
18:12
Setting Expectations with Clients
21:31
Dealing with Difficult Customers
24:06
The Importance of Good Customer Relationships
26:31
Managing Client Expectations and Payments
29:00
Conclusion and Final Thoughts
36:59
Bufferzone commercial vid.mp4
Australian National Anthem performed by:
- Erin Collins - vocals (1)
- Marjorie Gadd - violin (1)
- Steve Gadd - Guitar (1)
- Susan McGowan - keyboard
- Steve Henderson - didgeridoo
- Sean Daniels - Sound engineer (No link available)
Thank you so much for listening! You can find us on social media:
Email us: talkingpools@gmail.com
