Talking Pools Podcast
If you’ve ever stared at a test kit like it personally insulted your family… welcome home.
Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact.
Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.
Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.
If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.
Talking Pools Podcast
Navigating Client Communication in the Pool Industry
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In this episode of the Talking Pools podcast, hosts Steve and his co-host discuss their personal lives, including upcoming vacations and wedding plans. They delve into the challenges of client communication in the service industry, emphasizing the importance of setting expectations and maintaining open lines of communication. The conversation also touches on product development in the pool industry, highlighting the need for common sense and practical input from users. The episode concludes with insights on managing client relationships and the significance of being proactive in service delivery.
takeaways
- Steve shares his upcoming cruise to Fiji for his anniversary.
- Jury duty can be a tedious experience, as described by the co-host.
- Setting clear expectations with clients is crucial for service success.
- Communication with clients can prevent misunderstandings and service delays.
- Common sense is often lacking in corporate product development.
- Understanding the volume of a pool is essential for proper chemical treatment.
- The importance of having access keys for service technicians is emphasized.
- Product development should involve feedback from actual users.
- Maintaining open communication with clients can enhance service quality.
- Flexibility in scheduling can improve client satisfaction.
Sound Bites
- "I had jury duty this past week."
- "We need to have a key to do our job."
- "You can't fix that because of protocol."
Chapters
00:00
Introduction and Personal Updates
04:25
Jury Duty and Wedding Plans
08:58
Client Communication and Setting Precedents
16:58
Corporate Experiences and Product Development Challenges
29:21
The Challenges of Pool Equipment Design
31:42
Importance of Accurate Pool Calculations
33:39
User-Centric Product Development
37:11
Innovations in Pool Testing Equipment
42:17
Common Sense in Pool Service Operations
47:09
Communication and Client Expectations
Thank you so much for listening! You can find us on social media:
Email us: talkingpools@gmail.com
