Talking Pools Podcast
If you’ve ever stared at a test kit like it personally insulted your family… welcome home.
Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact.
Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.
Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.
If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.
Talking Pools Podcast
MIA: Key Metrics for Pool Service Success
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In this episode of the Talking Pools podcast, Rudy Stankowitz addresses the pressing issues within the pool industry, including illegal practices and the importance of understanding key business metrics. He emphasizes the need for customer retention, satisfaction, and effective technician training. The discussion also covers profitability, sustainability, employee retention, and competitive intelligence, urging pool service professionals to track essential metrics to drive business success.
Key Takeaways
- The pool industry faces significant challenges with illegal practices.
- Understanding customer retention and churn is crucial for business health.
- Customer satisfaction metrics like NPS can guide service improvements.
- Training and certifications are essential for technician competency.
- Profitability should be measured per job type, not just overall revenue.
- Sustainability is becoming a key factor in customer decisions.
- Employee turnover impacts profitability and service quality.
- Competitive intelligence helps businesses understand their market position.
- Tracking metrics is essential for informed decision-making.
- Building a dashboard of key metrics can drive business success.
Sound Bites
- "Training is retention."
- "Don't buy based on hype."
- "Track the stuff that matters."
Chapters
- Frustrated Pool Pro
- Trade Mag Roundup
- PHTA Day on the Hill
- NPC New Director of Education
- onBalance: The Truth About Waterline Deposits
- Key Metrics the State of The Industry Reports Missed
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Email us: talkingpools@gmail.com
