Talking Pools Podcast
If you’ve ever stared at a test kit like it personally insulted your family… welcome home.
Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact.
Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.
Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.
If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.
Talking Pools Podcast
Customer Reviews - The Good, The Bad, and the Libel
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In this episode of the Talking Pools podcast, Rudy Stankowitz delves into the multifaceted world of customer reviews, discussing their significance in the service industry. He emphasizes the importance of encouraging customer feedback, handling negative reviews effectively, and understanding the legal implications of online reviews. The conversation highlights strategies for leveraging positive reviews as marketing tools while maintaining a strong online reputation. Rudy concludes by stressing the need for businesses to navigate the review landscape with professionalism and integrity.
takeaways
- Customer reviews can significantly boost credibility and attract new clients.
- Timing and personalization are key when asking for reviews.
- Social proof from existing reviews can encourage more feedback.
- Negative reviews can be opportunities for improvement and customer engagement.
- A professional response to negative reviews can enhance a business's reputation.
- Understanding the legal aspects of reviews is crucial for business owners.
- Positive reviews should be integrated into marketing strategies for maximum impact.
- Maintaining a strong overall reputation helps mitigate the effects of negative feedback.
- Engaging with customers publicly can foster loyalty and trust.
- Proactive management of online reputation is essential for long-term success.
Sound Bites
- "Customer reviews can be great or a thorn in your side."
- "A well-thought-out strategy can make all the difference."
- "That's the good, the bad, and the ugly."
Chapters
00:00
The Importance of Customer Reviews
06:39
Handling Negative Reviews
20:42
Legal Aspects of Customer Reviews
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