Talking Pools Podcast
If you’ve ever stared at a test kit like it personally insulted your family… welcome home.
Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact.
Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.
Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.
If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.
Talking Pools Podcast
Firing a Customer
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this episode of Thursdays with Wayne & Steve, the hosts tackle the tough but necessary topic of firing customers. Wayne and Steve dive into the signs that it’s time to cut ties with a problematic client, exploring how to assess when the drama outweighs the revenue. They break down the common red flags—late payments, unrealistic expectations, and constant complaints—and discuss how to weigh those against the value of keeping a customer on the books.
The duo also highlights when not to fire a customer, stressing the importance of separating emotion from business decisions. They offer practical tips on determining just how much hassle is too much, sharing personal stories of clients who pushed the boundaries of professionalism.
Most importantly, Wayne and Steve cover the critical part: what to say when it’s time to let a customer go. They share professional yet firm scripts for maintaining your dignity and reputation while showing a bad customer the door.
This episode is a must-listen for any pool service professional trying to navigate the tricky waters of customer relationships!
Thank you so much for listening! You can find us on social media:
Email us: talkingpools@gmail.com
