Charge Extra for Storm Cleanup

In this Talking Pools Podcast episode, Andrea and Paulette dive into the aftermath of Hurricane Milton, where pools were left in chaos, strewn with debris, and demanding far more than a simple skim and brush. Yet, one of the most pressing questions they tackle is: Why are pool service professionals so hesitant to charge extra for the extra work that comes with storm cleanup?

Andrea and Paulette, seasoned pros in the pool industry, know all too well the hesitation that comes with asking clients for additional payment. It's almost like there's an unspoken fear among pool techs that customers will flip out the moment they hear "extra charge." And that’s the problem!

It’s baffling that homeowners, who’ve just lived through the same hurricane, often seem surprised or—worse—offended that their pool guy or gal wants to charge more for what’s obviously more work. Trees uprooted, dirt blown in, and leaves plastering the pool surface like confetti after a parade—shouldn't it be common sense that this level of cleanup requires extra effort and, naturally, extra compensation?

Andrea highlights that, post-hurricane, pool pros aren't just dealing with a little extra dirt. They're working overtime to remove heavy debris, restore proper water chemistry, and prevent long-term damage from becoming an even bigger issue. This is hours of back-breaking labor—far beyond the usual weekly check-up.

Paulette chimes in, pointing out that it's a mindset issue. Many pool techs feel almost guilty for charging more, as if they're letting down their customers by needing compensation for their time. But let’s be real—if a tree guy gets to charge you for removing that massive oak limb from your backyard, why shouldn't the pool tech charge to haul out the aftermath from your pool?

What it really boils down to is communication. Pool service professionals should feel confident and assertive in explaining the reasons for additional fees after a weather event. The reality is, homeowners need to understand that pool care doesn’t come with a flat rate for all scenarios—especially when Mother Nature decides to whip up a storm.

Andrea and Paulette’s discussion is a reminder to pool techs that asking for more isn't greedy—it’s professional. If homeowners want their oasis restored after a storm, they need to realize it comes with a fair price tag.