Is Your Pool Truck a DOT Violation Waiting to Happen

What starts as a casual “round two” turns into one of the most important — and hilarious — conversations pool pros need to hear. Rudy and Andrea dive deep into DOT (Department of Transportation) requirements for pool service trucks, and what every tech should know before hitting the road loaded with chemicals in this #WaybackWeekend thing we've been doing. Spoiler: if you’re hauling 100-pound buckets or 100-gallon tanks, you might be breaking the law — and not in the cool Judas Priest way Andrea sings about.

Rudy breaks down the federal regulations (yep, this isn’t just Florida) including:

• The 440-pound chlorine and acid limit per vehicle
• Why your bucket can’t weigh more than 66 pounds
• The “8-gallon max” rule for liquid containers
• SDS sheet requirements (and why they belong in a binder, not on a tablet)
• Placard rules, shipping papers, and the $10,000 fines waiting for violators

Andrea confesses what’s really on her truck (“way over the limit”), and the two compare real-world setups with what’s actually legal. They talk about EPA pullovers for unlabeled jugs, illegal chemical transfers on-site, and even the torque wrench you’re supposed to carry for chlorine jugs — which Rudy swears a DOT officer once actually checked.

The episode blends serious education with their trademark chaos — green beans, Texas Roadhouse rolls, and Andrea’s eternal battle between hunger and compliance.

Key Takea

AquaStar Pool Products
The Global Leader in Safety, Dependability, & Innovation in Pool Technology.

POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou

BLUERAY XL
The real mineral purifier! Reduce your pool maintenance costs & efforts by 50%

Online Pool Classes
The difference between you and your competition is what you know!

CPO Certification Classes
Attend your CPO class with Rudy Stankowitz!

Leslie's Pro
Whether your pool care business is residential or commercial, the Leslie’s Pro team is here as your

Jack's Magic
If you know Jack's you'd have no stains!

the 'How to Get Rid of Algae' handbook
The most comprehensive guide on algae prevention and remediation you will ever own.

Raypak
Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters.

SKIMMER
Skimmer is a platform with route optimization, proof of service, invoicing, customer communication.

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Transcript

rudy (31:10.193)
Okay, you ready for round two?

Andrea The Pool Girl (31:12.586)
Round two.

rudy (31:14.293)
Oh yeah, I have you. I'm not letting go. It's before 5 o'clock. Hey everybody, welcome to the Talking Pools podcast. This is your host Rudy Stankowitz. I am here with Andrea Nannini.

Andrea The Pool Girl (31:20.26)
Oh no

Andrea The Pool Girl (31:25.27)
I'm not doing another round without at least starting to heat up my leftover steak. I went a whole hour just for you. Huh?

rudy (31:31.441)
It's only 4.30, we could have talked an hour.

with only 4.30.

Andrea The Pool Girl (31:36.798)
Oh, it's only a half an hour. I'm going to die. Dude, I ate those green beans. That was not enough. Oh, they were good.

rudy (31:38.885)
We've only done a half an hour now. Some green beans are awesome. So welcome to the talking pools podcast.

Andrea The Pool Girl (31:47.894)
Surprise to me!

rudy (31:50.826)
I don't know. How was your, what did you do in your rotten, rotten day? We did.

Andrea The Pool Girl (31:53.462)
We just rolled right into this shit. You know what? You know what this was like? This was like doing two pools next door to each other. You didn't quite finish the one before you started the other. Now you're just gonna finish them both at the same time. Is that me the only one? I'm the only one that does it that way?

rudy (32:00.795)
Listen.

rudy (32:05.93)
Exactly. So.

rudy (32:10.161)
I want to touch base. Yes, that's you the only one that does it that way. So I get it. I jumped into something else. We're on a roll here. We just came off of one topic. We're going on to the next one.

Andrea The Pool Girl (32:12.184)
Yeah.

Andrea The Pool Girl (32:18.474)
You're on a roll. I'm not on a roll. I need actually need to have a roll break by the way. Buttered Texas roadhouse rolls. Go ahead.

rudy (32:23.973)
There, this is an important topic, important topic. You're gonna have a lot to say on it. I know you are. And we've talked about this before and we need to talk about it again, especially as we approach the season. And that is DOT requirements for swimming pool service vehicles.

Andrea The Pool Girl (32:29.962)
All right. Well.

Andrea The Pool Girl (32:38.702)
Okay.

Andrea The Pool Girl (32:46.018)
DOT requirements for swimming pool service vehicles. And.

rudy (32:51.761)
Correct. Because, if you get pulled over by the DOT and they find something that isn't in line with the law, which there are laws on what you can carry in that vehicle and how much of it you can carry in that vehicle, you're going to pay a $10,000 fine.

Andrea The Pool Girl (33:09.414)
And on that note, we will be right back.

rudy (33:13.185)
No, we won't. Where are you going?

Andrea The Pool Girl (33:15.549)
We will be, I gotta run to the bathroom really quick. All right.

rudy (34:14.469)
Are you back?

Andrea The Pool Girl (34:18.743)
Yes.

rudy (34:20.197)
So do you remember when we spoke about this last time? DOT requirements for the trucks. Because truth is, pool service vehicles do get pulled over.

Andrea The Pool Girl (34:26.743)
Yes.

rudy (34:33.337)
by DOT. I think in the state of Florida, it's actually Florida Highway Patrol right now that's overseeing DOT for vehicles.

Andrea The Pool Girl (34:42.758)
I don't know. I do know that when I have been filling up at certain distribution locations

rudy (34:43.6)
So we know.

Andrea The Pool Girl (34:52.118)
They'll be like, yeah, well, a friend of mine, Keith, hey, what's up, Keith, was like, the EPA actually will wait outside and pull you over for not having your jugs labeled properly.

rudy (35:06.073)
with those stickers. Yeah, I've heard about that too. So there was actually it was it was a few years back and this one. It's never happened to a lot of people. The DOT thing has never happened to a lot of people. I'm just letting you know that it can happen and there is a law. It's not a Florida thing. DOT is federal. This is the entire friggin country. Every single state. Same laws on what you can have in the back of a pool service vehicle. So I'm gonna just go through some of it right now.

Andrea The Pool Girl (35:08.05)
Mm-hmm. It's never happened to me, knock on wood, but it happens.

Andrea The Pool Girl (35:36.226)
Can I see if I'm right? If I remember correctly, can I guess? Sorry, did I go ahead?

rudy (35:36.409)
but you can have.

rudy (35:41.817)
What do you guess? Okay. I was gonna say, well, okay. I'll give you the question. How much weight in chlorine and acid products can you carry on your vehicle?

Andrea The Pool Girl (35:52.654)
That's, I was going to see, I don't know specifically that I was going to say that I, I'm pretty sure that the whole entire limit on the truck is 300 pounds.

rudy (36:03.281)
It is 440 pounds of chlorine and acid products that you can carry on your vehicle. You cannot.

Andrea The Pool Girl (36:05.858)
Ah, okay.

weight so 440 pounds of chlorine and acid. And that's not including the other things.

rudy (36:14.129)
Correct.

rudy (36:17.889)
That's just chlorine and acid that I'm talking about right now. I'm not worried about the other things. Worried about hazmat.

Andrea The Pool Girl (36:22.91)
No. So my, I was asking you, I was under the assumption that the total, that the chemical total, the total for all chemicals was 300 pounds. So I was completely way off.

Andrea The Pool Girl (36:41.14)
Okay.

Gotcha.

Way off.

rudy (36:47.013)
So you cannot have a bucket that weighs more than 66 pounds on your truck.

rudy (37:00.217)
That means...

Andrea The Pool Girl (37:00.362)
I definitely don't have that going on.

rudy (37:03.953)
But some folks do. If you pick up a 100-pound drum of Cal Hypo, that's against the law. 100-pound bucket of tablets, against the law. 100-pound bucket of trichlor, granule, against the law.

Andrea The Pool Girl (37:05.898)
Nope, not me. It's just kidding.

rudy (37:22.841)
You cannot carry a liquid container that holds more than eight gallons, a single container that holds more than eight gallons of liquid, no matter what the type.

rudy (37:38.405)
Apparently, well, apparently, obviously, we do need SDS sheets for everything that we have on our vehicles.

every chemical. That includes each individual test solution by the way.

Andrea The Pool Girl (37:52.162)
So what, like in a binder?

rudy (37:52.268)
So.

rudy (37:55.737)
Sure, in a binder. But let me give you a binder, yeah, because you don't want anything on a tablet or anything like that. We want it to be easily found. So it should be in a binder so that somebody can find it easily, know what they're looking for, and it should be marked as your SDS sheets. So let me give you an example of what's an acceptable amount to carry. So if you have 12, two and a half gallon jugs, your regular geriatri jugs, your carboys of liquid chlorine, you have 12 of those.

four gallons of acid and 50 pounds of tabs. That's it.

Andrea The Pool Girl (38:26.)
60 gallons.

Andrea The Pool Girl (38:31.67)
That's all I'm allowed.

rudy (38:33.505)
as far as chlorine and acid products go, correct?

Andrea The Pool Girl (38:36.046)
12, what'd you say, 12 jugs of chlorine, 4 gallons of acid.

rudy (38:38.609)
12 jugs of chlorine, correct, 50 pounds of tabs. Because the weight there is only 380 and change for pounds. It doesn't quite meet the 440 pound maximum that we're looking at. So if you wanted to do just liquid chlorine alone.

Right? Each gallon weighs 10 pounds. So each jug weighs what? 25 pounds. So take the 440, right? Divide it by 25. What do you get there?

Andrea The Pool Girl (39:01.409)
Mm-hmm.

Andrea The Pool Girl (39:11.082)
I'm not using a calculator so I don't know.

rudy (39:14.763)
Andrea is a wiz at math, she's gonna do this in her head.

Andrea The Pool Girl (39:18.003)
Mm-hmm. Nope.

rudy (39:20.977)
440 divided by 25 that's 17 jugs 17 and a half jugs maximum

Andrea The Pool Girl (39:24.926)
I was going to say that I was about I was so close to saying that I almost beat you.

rudy (39:29.593)
And if you have 17 jugs on your truck, gotta go to the place where everything goes nutty. If you have 17 jugs and a half jugs on your truck, that, I'm not gonna be able to get through it. Oh, we almost made it.

Andrea The Pool Girl (39:46.626)
17 and a half jugs.


Andrea The Pool Girl (41:04.782)
Who's got half a jug?

rudy (41:27.597)
No chlorine or acid products aside from the 17.5 jugs.

Andrea The Pool Girl (41:35.063)
Well...

rudy (41:35.301)
How many are on your truck?

Andrea The Pool Girl (41:37.782)
Are you gonna call DOT on me?

rudy (41:39.825)
Probably not, but one of our listeners might.

Andrea The Pool Girl (41:41.554)
Because I said earlier I was trying to joke around with you and I said oh, I definitely don't have that dude I blow that shit away. I blow that shit away. I have 300 pound drums for three separate chemicals I have Right now. Let's see. I have the space for 24 jugs of chlorine, but I only have 18 wait, no I have 20 I Have 20 jugs of chlorine

I have two crates so I can carry eight jugs of acid. I have a couple gallons of enzymes. I have been known.

I'm sorry. I have been known to have 50 pounds of trichlor on me. I don't do tabs. I like the granule trichlor, so that's not the issue. What else? Like ACDC. Oh, like Judas Priest. So yeah, I don't know why I thought that the limit was 300 pounds.

rudy (42:33.969)
Breaking the law, breaking the law.

rudy (42:39.552)
Judas, Judas priest.

Andrea The Pool Girl (42:51.418)
I guess I must have. Well, that's what I said. I don't know why. I don't know where I came up with that number. I don't know where that came from. Um, I, I'm see, this is why we learn together. Um, so I already knew because I did remember from our last conversation, but I didn't remember the specific numbers that I was already over the limit. I already knew that I was over the limit. I already knew. And, and.

rudy (42:51.542)
You're way over it anyway. It's 440, but that's not the point. You're well over it.

rudy (43:02.241)
Either way, you exceeded.

rudy (43:14.469)
I'm gonna make it worse.

rudy (43:20.005)
I'm gonna-

Andrea The Pool Girl (43:21.13)
The 100 gallon chlorine tank is very popular still here.

rudy (43:25.421)
and against the law, no more than eight gallons.

Andrea The Pool Girl (43:27.558)
still popular and also well but you're also not allowed to fill in it as a in addition to the weight and the gallon the gallonage uh you're also not you're also not allowed to transfer on site i believe so like the

rudy (43:46.869)
Oh no, because now you're packing, that's a whole different law.

Andrea The Pool Girl (43:51.755)
The fact that you're taking the chlorine from your 100 gallon tank into your 2.5 gallon jug on the customer's property on site or wherever the fuck you do it, that is also illegal. I did know that. See, I got that one right.

rudy (44:04.633)
Now, I'm gonna make it worse because...

Andrea The Pool Girl (44:08.194)
When do you not?

rudy (44:09.893)
Sodium bromide also counts toward your weight in chlorine.

Andrea The Pool Girl (44:13.238)
chlorine I knew it well I didn't know it but I knew it

rudy (44:17.349)
So if you have any of those yellow cylindrical containers that you carry with you.

Andrea The Pool Girl (44:20.65)
yellow treat, yellow out, yellow stop, yellow butt nuggets, that kind of thing.

rudy (44:28.448)
It's a fact. So let me ask you this now. Where do you keep the torque wrench that you're required to have for the caps on those jerry jugs?

Andrea The Pool Girl (44:31.2)
Okay.

Andrea The Pool Girl (44:38.162)
You've asked me this question before and I'm gonna Because I you just it's just the PTSD I get from some of your questions I just my body reacts and that's how I remember that you've asked me that question before I don't have that and you're gonna have to explain it to me what it is again It's a special wrench to open the fucking white lid up off of the yellow jug, right? Or is that something else?

rudy (44:46.456)
Heh.

rudy (44:58.873)
It's a special wrench to close, a special wrench to close that cap on that jug. And I'm gonna be honest with you.

Andrea The Pool Girl (45:06.078)
And you're talking about the normal one that I use, right? Not like the five and a half gallon ones that Randy uses.

rudy (45:12.589)
No, the regular ones that you use, you're required to carry a torque wrench with you if you don't have it and the DOT officer asks to see it.

then you get the $10,000 fine. Everything's $10,000, 10,000 this, 10,000 that.

Andrea The Pool Girl (45:26.262)
I'm boned. And also, am I correct in that does not necessarily mean that my employer is automatically responsible for it? Or it does.

rudy (45:39.629)
That's more of a legal question and I don't have that answer for you. I would say from what I heard and what I understood, anything you do while you're in the scope of somebody's employee, that employer is responsible. However, I mean, if you went and killed somebody, the lawyers, I mean, the employer is not going to jail. I don't know. That's a better question for a lawyer. So.

Andrea The Pool Girl (45:42.683)
I see.

Andrea The Pool Girl (45:53.11)
certain things don't apply.

I gotcha. You don't, you don't, yeah, you don't have to, I just am talking and thinking, so thinking and talking, maybe not necessarily at the same time.

rudy (46:02.662)
So with that now.

rudy (46:07.629)
Some folks out there like to sell some chemicals to customers so that they can keep on hand. Even if you're selling the product to the customer, leaving it at their property, and then coming back and using it, if that's how you set up your business, when you deliver that product, if you don't have placards on your truck, or a hazmat designation on your license, it doesn't matter if you leave one single carboy of liquid chlorine that you've sold to that customer.

that's against the law.

Andrea The Pool Girl (46:39.33)
So I have a question about that then because there's a company that I know of that does they do free chemical testing with purchase of chemicals that they deliver to you. So they send their regular text, they send their regular route text out to test people's water and then bring them the chemicals. I don't know. Honestly, it just now occurred to me.

rudy (47:01.617)
against the law and last, but delivering it.

Andrea The Pool Girl (47:04.734)
I don't know if the tech is adding the chemical or just leaving it there. I do not know that. But I do know that it's that kind of business. Sorry. It's that kind of business model of free testing as long as you buy the chemical, but they're doing it mobile style instead of coming into a store, but illegal, illegal.

rudy (47:11.013)
They have to have.

rudy (47:24.737)
Illegal unless they have that hazmat. Indicator on their license, so I mean these are things now I'll be honest with you going back to the torque wrench for a minute. I do not know. What psi you need to close that cap too? I don't have that information. I'm sure we can easily find it. It's just not in my notes here and I don't want to make something up, so we'll have to look more into that, but I'm going to guess.

Andrea The Pool Girl (47:26.198)
Cool.

Andrea The Pool Girl (47:30.475)
I don't know.

Andrea The Pool Girl (47:34.73)
Yeah, where do I get that?

Andrea The Pool Girl (47:47.382)
we'll, we'll add it to the show notes, but also maybe we can link the actual wrench you need in the show notes too, so I can buy it.

rudy (47:55.645)
I do believe it was several years ago in Sarasota and somebody can correct me if I'm wrong, but a pool service vehicle carrying liquid chlorine was pulled over and the DOT officer got out and checked the torque on the cap to see if it was closed tight enough.

rudy (48:14.361)
That's the way I remember the incident. And it was not, which did then result in a fine.

Andrea The Pool Girl (48:15.006)
And it wasn't.


rudy (48:47.085)
If you have more than a thousand pounds of weight on your truck, you need placards.

That's total hazmat amount. Correct, correct, correct.

Andrea The Pool Girl (48:52.718)
placards. Oh, like those signs that you see on the semis? Is that what you're talking about? Not like a not like a glaring you don't have to add like hazmat hashtag hazmat into your truck wraps.

rudy (49:07.601)
No, you actually need placards. So there's no playing around here. So you got to be careful with that stuff. Now if you have the weights we spoke about and you're not carrying a bucket less than more than 66 pounds, you can operate without having to carry shipping papers. If those weights are more than that, then you also have to have shipping papers on top of it.

Andrea The Pool Girl (49:09.972)
I'm sorry.

Andrea The Pool Girl (49:32.814)
Shipping papers?

rudy (49:34.445)
shipping papers.

Andrea The Pool Girl (49:36.374)
as in addition to the safety data sheets.

rudy (49:42.01)
Correct.

Andrea The Pool Girl (49:42.974)
So you have to have like six binders in your truck because you got to have the safety data sheets. You got to have your shipping documents, forms, orders. What'd you say? Shipping, yes, all of those.

rudy (49:46.449)
Correct. Million binders.

rudy (49:55.953)
Correct. Documents, orders, forms. Now here's the other thing, check this out. If you have 100 pound bucket of Cal Hypo, which we already decided you can't have, and it's only half full, it still counts as 100 pounds.

Andrea The Pool Girl (50:07.82)
Which I don't have it though.

Andrea The Pool Girl (50:13.621)
because of the bucket itself.

rudy (50:15.537)
because of the bucket itself. That's right. Now, if you took your.

Andrea The Pool Girl (50:18.198)
What if you put a hundred pounds of sand in that bucket?

rudy (50:23.789)
You can't do that. What's inside the bucket has to match what's on the label.

Andrea The Pool Girl (50:25.429)
Oh.

I see. Okay, we'll scratch that.

rudy (50:29.061)
Which is a good point, because we do that with a lot of other stuff. Who has a 100 pound Cal Hypo bucket with bicarb in it?

Andrea The Pool Girl (50:32.971)
Well, that's what I said.

Well, I got a 100-pound stabilizer drum with calcium in one stabilizer in the one and bicarb in the other one. I do have 100 pounds of bicarb.

rudy (50:46.149)
You're just a delight for the DOT.

Andrea The Pool Girl (50:49.134)
It's not just me, that's how we do things here. We do silly rates, we pay our employees shit, and we carry nine million pounds of chemical on our trucks.

rudy (51:01.85)
It's not just here. There are places that pay their employees well. There are a lot of places that pay their employees shit. That's a fact. And one of the big gripes is that we can't find good work. Well, guess what? You got to pay people. You got to pay for what you get what you pay for. And I understand with the multiple pricing feces we've seen in the past years that makes it harder.

Andrea The Pool Girl (51:07.614)
I know there is.

Andrea The Pool Girl (51:16.182)
We can't find good employers either.

rudy (51:28.697)
to pay a higher wage. But forget what you pay for.

Andrea The Pool Girl (51:29.622)
Well, I feel a gear switch coming on, so I don't wanna, I think that's a topic for like another episode or another show. So no, I appreciate your answer, but I would like for a 10 second and then I'll come back. Yeah, nope, doing it.

rudy (51:40.461)
It is. We're not going there. I'm just addressing your question that popped up.

Andrea The Pool Girl (52:23.33)
There's the sucking rattling sound that I have grown to-

rudy (52:26.083)
Now.

Now that information I shared with you comes from the notes from somebody at the given me from a liquid chlorine manufacturer. These are factual. I will tell you this. I've looked into the DOT regulations on the transportation of hazmat materials. It's not like they have a pool service truck section.

Andrea The Pool Girl (52:53.846)
So they're not like out looking, they're not like out hanging around like cops after a new year celebration at a bar. Oh.

rudy (52:58.233)
No, no, that's not what I'm saying. I'm saying if you wanna go in there and find the whole story on what you're allowed to have on the truck, weight, everything, it's not very easy to find. It's not very easy to navigate their website because there's no section that just says, here's for pool services, here's for chlorine, here's for this. What you have to do is dig through what looks to be, I've gone there not recently, but hundreds of lines of information.

Andrea The Pool Girl (53:07.372)
Oh, I see what you mean.

I see.

rudy (53:25.785)
try to figure out what pertains to what we do and what does not. I'm sure somewhere somebody has the complete gamut of rules per DOT on how it pertains to pool service trucks. I don't. What we shared there was just a snippet. A scary ass snippet, but a snippet.

Andrea The Pool Girl (53:29.77)
Oh, that sounds aggravating.

Andrea The Pool Girl (53:44.65)
Maybe there should be, yeah, well, I mean, the fact that like, we just drive around illegally like that is pretty wild, you know, and then the fact that it's like a lot, I mean, not allowed, but like, just kind of looked over. And then also the fact that like, it's not all in one little section because we have what 700 billion pools in Florida and that's like.

700 billion more than everybody else. Yeah. And like compared to everybody else, it's a lot of fucking pools. And so it's just wild that like, the regulations kind of let us, I don't know, do they let us slip or is like, what is this? What is it? What is happening?

rudy (54:11.697)
I think that's the exact number.

rudy (54:19.921)
Hmm?

rudy (54:29.261)
It's not common. They're not commonly enforced is what it is. They can be though at any given point in time and it has happened and it will again.

Andrea The Pool Girl (54:33.002)
Well, no, but you know, it's, I did see a full ass jug of chlorine on the road. And I, I immediately was like, wow, I'm sure I'm surprised. Like no one's taking care of that. You could see it leaking on the road.

rudy (54:49.553)
So just trust me in telling you that the information I received is from a liquid chlorine manufacturer. It's an extremely reliable source and that it is factual, but it is just a snippet. There is a lot more to it if you want to look into it. If you contact, I would say contact me for more and I'll send it to you, but I don't got it.

Andrea The Pool Girl (55:10.395)
Hey, if you're listening and you work for the DOT, hit us up, talkingpools at gmail.com.

rudy (55:19.225)
That yeah, let's our DOT our DOT listening audience. Hey, special while you're on that topic, I mean, I hate to jump off this one so quickly because there's a lot to talk about here. There's just a lot that's not enforced. It can be and it can be very expensive for you. And a $10,000 fine can put some one-polars out of business.

Andrea The Pool Girl (55:21.098)
We can talk. We got some questions for you. You never know.

rudy (55:42.393)
With that said, I would like to thank, apparently, you know, we do really, really well in the charts in the United States, especially with this show, the one we have on Fridays, but you know where else we're crushing it?

Andrea The Pool Girl (55:53.687)
the wania?

rudy (55:55.105)
Lithuania. We have a huge listener audience in Lithuania for some reason. I don't know why, but we do. But hey, you know what? Lithuanian listeners, thank you. We appreciate you. You guys rock.

Andrea The Pool Girl (56:03.118)
It's okay. We don't need to know why. Thank you. You guys are amazing.

Andrea The Pool Girl (56:12.354)
Do you know any words and do you know anything Lithuanian? Do you know any? I do not.

rudy (56:17.769)
Only that I have Lithuanian lineage.

Andrea The Pool Girl (56:21.526)
That is interesting. I do not.

learn to say hello.

rudy (56:26.449)
Think about we will you know what let's want to say hello for next time, but so yeah, we're crushing in a lot of places But really and just all of a sudden the last month we've been killing it in the charts in Lithuania, so I think it's kind of interesting and on that note I've got nothing else you got anything to add to this one

Andrea The Pool Girl (56:31.265)
Okay.

Andrea The Pool Girl (56:38.082)
Well, good.

Andrea The Pool Girl (56:48.67)
Um, no, I mean, I can ask you a question if you want to talk a little bit longer.

rudy (56:58.522)
What's your question?

Andrea The Pool Girl (57:02.145)
So this, do you mind talking? Do you mind getting a little sad for a second?

rudy (57:08.152)
You're not gonna yell at me again.

Andrea The Pool Girl (57:08.482)
This, no, this just happened on my way home. And it's actually very sad. It's a pretty serious topic, so if you don't wanna do it now, we don't have to. But it's an interesting question that it made me think of. And it's very sad for me as well. And it made me think of.

rudy (57:22.69)
Let's.

Let's do this. Let's hear the topic. And if it's something that requires us to devote a lot of time to it, we'll just come back to it on the next one.

Andrea The Pool Girl (57:29.42)
Okay.

Andrea The Pool Girl (57:37.202)
We'll do like a cliffhanger, like a part two next week or something like that. Okay, so I feel like it's something that we all have to deal with at some point, and it's really, really fucking sad when it happens. Okay, so I'm gonna preface this as like the kind of top like cliffhanger thing, and then if we talk about it, we talk about it. So.

rudy (57:39.181)
Yeah. So let's hear what's the topic.

Andrea The Pool Girl (58:01.766)
And actually, like, I don't have to ask it like as a dumb, like, have you ever questioned because I know that it has happened, but like, let me think of a way to frame it. Hang on a second.

Andrea The Pool Girl (58:14.026)
Okay, so like how do you deal or like how does it affect you when a customer passes away? One that you have interacted with and that you've had like positive interactions with not like, you know, not Karen, you know what I'm saying? Like how like how do you deal with that? How does that affect you? Like do you do stuff for the family? Do you kind of like?

You know, obviously you have the connection with the person because you're in their backyard. What's the whole, what does everybody do? Like what's everybody's stuff? I don't know how to ask the question I'm trying to ask. I don't know how to put words. It happened to me today, I found out.

rudy (58:47.609)
That's actually it.

rudy (59:03.102)
What's your protocol for having a customer passing? I mean, I guess aside from how it hits you emotionally, because that's psychologist kind of stuff, we really can't answer that one. But what do you do with the rest of the family that lives in the home? How do you treat that? Then there's the other question. This leads to an even bigger question, because we do have a lot of folks that listen to us that have had their customers for years and years and years.

Andrea The Pool Girl (59:13.351)
No.

Andrea The Pool Girl (59:18.786)
How do you like, mm-hmm.

rudy (59:31.897)
What do you do when your customer base? I want to say I guess I'm going to say ages out for lack of a better term, but that's not really what we're talking about sooner or later. Your customer base is going to start to die off. So how do you? I how do you how do you prepare for that? How do you make sure that doesn't affect your business because you have to? Don't you?

Andrea The Pool Girl (59:50.193)
Oh my God, you just like took this and.

Andrea The Pool Girl (01:00:00.13)
Well yeah, but-

rudy (01:00:01.705)
Next week, Talking Pools podcast. What do you do when your customer drops dead?

Andrea The Pool Girl (01:00:08.782)
But it's also somebody that you kind of like had a connection to so you feel that emotional loss right along with the family. What is the best way to go about these kinds of things? Oh, sorry. Yeah, good. I wasn't conti- Okay.

rudy (01:00:15.737)
Well, if you feel that loss, I mean, realistically. We'll talk about it next week. There's a lot to this, I think, so like good topic will get it. You aren't continuing OK. When so thank you for listening, we appreciate you guys. Thank you for checking in all of our friends in every country around the world. We appreciate you. Definitely all the pool professionals everywhere. We are all in this together.

That's a fact. So until next time, be good, be safe.

Andrea The Pool Girl (01:00:54.402)
I hope no one has any serious problems. But if you do not have a serious problem, what is it?

rudy (01:01:02.017)
Like us love us check us share us comment all of it. We love you guys. We want to hear from you Be good. Oh, yeah, by the way, we're still doing you know, if you send in a question We're still sending a hat if we use it on the show So talking pools podcast or it's talking pools at gmail.com email me your question If we use it on the show, I want unfortunately due to shipping rates We do have to limit this to the u.s and the lower 48 but if we do use your question on the show, you will get a

Andrea The Pool Girl (01:01:09.634)
be there.

rudy (01:01:31.829)
embroidered these are not cheap hats you'll get a nice embroidered what the flock hat

Andrea The Pool Girl (01:01:40.462)
TalkingPools at gmail.com. Anyway, that's it. Hope you guys have a great night. Bye. What's your problem? How dare you? Be good, be safe. How's that?

rudy (01:01:45.498)
What's your problem?

rudy (01:01:51.019)
Be good everybody. I'm out. There you go.