Talking Pools Podcast

It’s Not Personal — It’s Just Good Business

Rudy Stankowitz Season 3 Episode 349

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Welcome back to the Talking Pools Podcast — We're opening up the vault and this one snuck out! The real-life challenges and strategies shaping the pool industry. I’m Rudy, here with the always insightful Andrea, and today we’re tackling a topic that every pool pro eventually has to face: how to handle price increases without losing your cool or your margins.

This episode isn’t about confrontation — it’s about confidence and strategy.
Rudy and Andrea open up about their own experiences dealing with chemical price hikes and share smart, professional ways to push back when suppliers raise costs. They unpack the importance of comparing distributor pricing, shopping competitors, and making informed, data-driven decisions to protect your bottom line.

The conversation reminds listeners that questioning a price increase or exploring new supplier options doesn’t make you disloyal — it makes you a smart business owner. It’s not a personal attack on your rep or distributor. It’s simply how responsible professionals keep their companies healthy and profitable.

So tune in as we break down the right way to say “no” to a price hike, when to explore your options, and how to do it with respect, tact, and professionalism.
 Because in this business, just like we say — it’s not personal, it’s just good business.

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[Opening Music]

Rudy: Welcome, pool pros, to another episode of Talking Pools Podcast! I'm Rudy, and with me as always is the insightful Andrea. Today, we're tackling a topic that's crucial for all of us in the pool business – handling those pesky price increases with finesse.

Andrea: That's right, Rudy. Pool chemicals are the backbone of our industry, but they often feel like interchangeable commodities. In this episode, we'll share our experiences and tips on how to reject a price hike with tact.

Rudy: Absolutely, Andrea. We're diving deep into the art of negotiation and encouraging all our pool service professionals out there to be savvy shoppers. Pool pros, you don't have to settle for the first offer – explore your distributor's competitors.

Andrea: And remember, when negotiating, it's not personal; it's just business. We'll discuss how rejection or the desire to price shop isn't an affront to the distribution center manager. It's an essential part of running a successful pool business.

Rudy: So, whether you're a seasoned pro or just starting in the industry, join us as we unravel the nuances of rejecting price hikes and navigating the dynamic waters of the pool business. It's not personal – it's just good business.

[Closing Music]