Talking Pools Podcast
Forget chasing chlorine headaches and battling algae wars alone. The Talking Pools Podcast is your weekly escape from pool purgatory, where 250+ years of combined pro wisdom explodes into actionable hacks, mind-blowing tips, and secrets so ancient they make Poseidon jealous.
Think of it as your weekly poolside braintrust, fueled by eight seasoned pros, each a rockstar in their own aquatic lane. Got a filtration fiasco? Chemical conundrum? Equipment enigma? No problem. We've got a host for that:
- The Tech Titan: Unravels the mysteries of pumps, filters, and gizmos that make pools tick (without the electrical shocks).
- The Chem Crusader: Your personal alchemist, whipping up potion-perfect water balance with a dash of science and a sprinkle of magic.
- The Maintenance Maverick: From tile tricks to algae assassins, he's got the lowdown on keeping your pool looking like a liquid emerald palace.
- The Customer Calmer: Smooths ruffled feathers faster than a pool noodle bouquet, turning hangry homeowners into poolside pals.
But Talking Pools isn't just about technical wizardry. It's about camaraderie, the shared language of pool pros who've seen it all, from exploding filters to synchronized swimming squirrels (no, really, we had an episode!).
Every week, you'll:
- Steal game-changing secrets: Learn pro-grade hacks to make you the "Pool Whisperer" in your market
- Laugh until you spit out your piña colada: These guys are as witty as they are wise, turning pool problems into poolside punchlines.
- Get ahead of the curve: Stay on top of industry trends and tech before your competitors even smell the chlorine.
- Feel the love (and the sunshine): Remember why you got into this business in the first place – the joy of creating backyard oases where memories are made.
So, ditch the Drano, grab your headphones, and dive into the Talking Pools Podcast. It's your weekly dose of poolside wisdom, laughter, and community. We'll see you on the flip side!
P.S. Subscribe now and you might just win a case of pool party essentials (floaties not included, sorry squirrels).
P.P.S. Tell your pool-loving friends – sharing knowledge is like sharing sunscreen, it protects everyone!
Talking Pools Podcast
In Control of Yelp and Online Reviews
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In this conversation, the hosts discuss various aspects of customer service in the pool industry, including the challenges of dealing with difficult customers, the importance of service industry experience, and the impact of online reviews, particularly Yelp. They share personal anecdotes about customer interactions, the significance of communication, and the role of attitude in both teaching and learning. The discussion also touches on the complexities of consulting and the potential for homeowner rating systems. In this conversation, the speakers discuss various aspects of running a successful pool business, including the benefits of joining the California Pool Association, effective communication strategies with clients, handling negative reviews, and the importance of transparency and collaboration in the industry. They also touch on the hiring process and the significance of vetting employees to ensure a trustworthy team.
takeaways
- Wayne is back and feeling better after being sick.
- Customer experiences can vary greatly, with some being positive and others negative.
- Service industry experience is valuable for understanding customer behavior.
- Communication is key in managing customer expectations and interactions.
- Yelp can be beneficial but also has its drawbacks for service providers.
- Setting clear boundaries with clients is essential for a healthy working relationship.
- Teaching experiences reveal the importance of student attitudes in learning.
- Online education presents unique challenges compared to in-person classes.
- The conversation highlights the need for better homeowner rating systems.
- Attitude plays a crucial role in both customer service and education. California Pool Association offers valuable resources for pool businesses.
- Effective communication can prevent misunderstandings with clients.
- Handling negative reviews requires a strategic approach.
- Transparency with clients fosters trust and loyalty.
- Asking the right questions can help identify potential issues early.
- Building relationships with clients is essential for long-term success.
- Collaboration among pool professionals can enhance the industry as a whole.
- Vetting employees thoroughly is crucial for maintaining quality service.
- Mistakes should be acknowledged and addressed promptly to maintain credibility.
- Creating a positive work environment encourages honesty and accountability.
Sound Bites
- "Yelp can be like the best thing in the world."
- "I want to grow my pool inspection business."
- "I don't like doing one-on-one classes."
- "Don't tell me w
LaMotte Company is a leading manufacturer of water quality testing products & pool test kits
CMAHC
The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools
California Pool Association
Pool Industry Trade Organization
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Email us: talkingpools@gmail.com