Talking Pools Podcast
If you’ve ever stared at a test kit like it personally insulted your family… welcome home.
Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact.
Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.
Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.
If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.
Talking Pools Podcast
In Control of Yelp and Online Reviews
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In this conversation, the hosts discuss various aspects of customer service in the pool industry, including the challenges of dealing with difficult customers, the importance of service industry experience, and the impact of online reviews, particularly Yelp. They share personal anecdotes about customer interactions, the significance of communication, and the role of attitude in both teaching and learning. The discussion also touches on the complexities of consulting and the potential for homeowner rating systems. In this conversation, the speakers discuss various aspects of running a successful pool business, including the benefits of joining the California Pool Association, effective communication strategies with clients, handling negative reviews, and the importance of transparency and collaboration in the industry. They also touch on the hiring process and the significance of vetting employees to ensure a trustworthy team.
takeaways
- Wayne is back and feeling better after being sick.
- Customer experiences can vary greatly, with some being positive and others negative.
- Service industry experience is valuable for understanding customer behavior.
- Communication is key in managing customer expectations and interactions.
- Yelp can be beneficial but also has its drawbacks for service providers.
- Setting clear boundaries with clients is essential for a healthy working relationship.
- Teaching experiences reveal the importance of student attitudes in learning.
- Online education presents unique challenges compared to in-person classes.
- The conversation highlights the need for better homeowner rating systems.
- Attitude plays a crucial role in both customer service and education. California Pool Association offers valuable resources for pool businesses.
- Effective communication can prevent misunderstandings with clients.
- Handling negative reviews requires a strategic approach.
- Transparency with clients fosters trust and loyalty.
- Asking the right questions can help identify potential issues early.
- Building relationships with clients is essential for long-term success.
- Collaboration among pool professionals can enhance the industry as a whole.
- Vetting employees thoroughly is crucial for maintaining quality service.
- Mistakes should be acknowledged and addressed promptly to maintain credibility.
- Creating a positive work environment encourages honesty and accountability.
Sound Bites
- "Yelp can be like the best thing in the world."
- "I want to grow my pool inspection business."
- "I don't like doing one-on-one classes."
- "Don't tell me what my product does or doesn't do."
LaMotte Company is a leading manufacturer of water quality testing products & pool test kits
CMAHC
The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools
California Pool Association
Pool Industry Trade Organization
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Email us: talkingpools@gmail.com
