Talking Pools Podcast
Forget chasing chlorine headaches and battling algae wars alone. The Talking Pools Podcast is your weekly escape from pool purgatory, where 250+ years of combined pro wisdom explodes into actionable hacks, mind-blowing tips, and secrets so ancient they make Poseidon jealous.
Think of it as your weekly poolside braintrust, fueled by eight seasoned pros, each a rockstar in their own aquatic lane. Got a filtration fiasco? Chemical conundrum? Equipment enigma? No problem. We've got a host for that:
- The Tech Titan: Unravels the mysteries of pumps, filters, and gizmos that make pools tick (without the electrical shocks).
- The Chem Crusader: Your personal alchemist, whipping up potion-perfect water balance with a dash of science and a sprinkle of magic.
- The Maintenance Maverick: From tile tricks to algae assassins, he's got the lowdown on keeping your pool looking like a liquid emerald palace.
- The Customer Calmer: Smooths ruffled feathers faster than a pool noodle bouquet, turning hangry homeowners into poolside pals.
But Talking Pools isn't just about technical wizardry. It's about camaraderie, the shared language of pool pros who've seen it all, from exploding filters to synchronized swimming squirrels (no, really, we had an episode!).
Every week, you'll:
- Steal game-changing secrets: Learn pro-grade hacks to make you the "Pool Whisperer" in your market
- Laugh until you spit out your piña colada: These guys are as witty as they are wise, turning pool problems into poolside punchlines.
- Get ahead of the curve: Stay on top of industry trends and tech before your competitors even smell the chlorine.
- Feel the love (and the sunshine): Remember why you got into this business in the first place – the joy of creating backyard oases where memories are made.
So, ditch the Drano, grab your headphones, and dive into the Talking Pools Podcast. It's your weekly dose of poolside wisdom, laughter, and community. We'll see you on the flip side!
P.S. Subscribe now and you might just win a case of pool party essentials (floaties not included, sorry squirrels).
P.P.S. Tell your pool-loving friends – sharing knowledge is like sharing sunscreen, it protects everyone!
Talking Pools Podcast
The Customer Report Card: Rating Clients Before They Rate You
Text a pool service question HERE!
In this episode of the Talking Pools podcast, Rudy Stankowitz discusses customer reviews, defamation, and the challenges faced by service providers with Mike Meadows, the founder of Customers Karma. They explore the concept of risk assessment in business, the functionality of Customers Karma as a platform for reporting difficult customers, and the legal and ethical implications of publicly labeling individuals based on their experiences. The conversation delves into the importance of protecting service providers while also considering the rights of customers. In this engaging conversation, Mike and Rudy explore the complexities of customer accountability in the service industry, emphasizing the importance of second chances and the impact of technology on customer experiences. They share real-life stories, discuss the integration of review platforms, and delve into the legal considerations surrounding customer feedback. The dialogue highlights the need for businesses to maintain integrity while navigating the challenges of customer interactions, ultimately advocating for a balanced approach to customer care and business ethics.
takeaways
- Understanding defamation, libel, and slander is crucial for service providers.
- Difficult customers can impact business negatively and need to be addressed.
- Risk assessment is a common practice in various industries.
- Customers Karma aims to help service providers avoid problematic clients.
- The platform requires proof of business ownership for users.
- Anonymous reviews can be left by verified businesses.
- Legal protections exist for platforms hosting user-generated content.
- Ethics of public labeling of customers is a complex issue.
- Forgiveness and redemption are important in business relationships.
- The importance of clear communication and terms with customers. It's essential to draw a line in the sand for accountability.
- Second chances can lead to better outcomes for everyone.
- Real-life experiences shape our understanding of customer behavior.
- Technology can enhance service delivery and customer feedback.
- Global perspectives on customer reviews vary significantly.
- Controversy can be a catalyst for business decisions.
- Legal considerations are crucial when handling customer feedback.
- Building a review platform requires careful planning and execution.
- Unique living experiences can influence business practices.
- Customer care should always be a priority in service industries.
Sound Bites
- "You have to qualify the customer."
- "I lost twice because of that."
- "Buyers are liars."
- "I just jumped in and I just did it."
- "It's all in private, right?"
- "Let's see who wins."
- "I wanted to share a real incident."
- "Everybody likes the gravy job."
- "The customer is number one, man."
- "Check out governmentkarma.com."
Thank you so much for listening! You can find us on social media:
Email us: talkingpools@gmail.com